Important information for our community:

Combined After-Hours Emergency Service for Charters Towers

(as of 24th October, 2025)

Gold City Veterinary Clinic and Charters Towers Veterinary Service are combining our weekend after-hours service for small animals. This is so that both clinics can continue to seamlessly and sustainably provide after-hours services to our local region.

How does this work?

Commencing 24th October 2025, our clinics will share their after-hours equally by alternating 'on-call' duties every second weekend.  This 'on call' period will be from 5pm Friday through to 8am Monday.

There may be times when this schedule is interrupted due to unavoidable circumstances, however, we will guarantee a veterinarian is on-call at all times to ensure the local community is supported.

Dates of weekends, along with which veterinary clinic is on-call, will be posted on our websites and social media in advance. During the week, both clinics will continue to provide their own individual after-hours service from Monday to Thursday.

How do you contact the after-hours service?

Clients will continue to call their regular veterinary clinic number if after-hours assistance is needed.  If your regular clinic is not on-call that weekend, your call will be automatically transferred through to the on-call clinic.  We will aim to make the triage and call diversion as seamless as possible.

Always remember to keep your clinic's number close at hand in case of emergency:

Gold City Veterinary Clinic - (07) 4787 4949

Charters Towers Veterinary Service - (07) 4754 7400

What will this mean for you and your pets?

Occasionally, you will be receiving your weekend after-hours care from a clinic that may not be your normal clinic.  If you require emergency care, please call your normal clinic and follow the prompts.

If your animal is hospitalised leading into the weekend and is not well enough to go home, it will be referred to the on-call clinic, or to NQ Care in Townsville.  This will be carefully organised and communicated with you, and with the on-call clinic veterinarian, prior to the weekend.  All relevant history and instructions for ongoing care will be forwarded to the on-call clinic to ensure a continued high standard of care is maintained over the weekend.

If your animal is still in hospital when the weekend is complete, it will be referred back to your normal clinic on Monday (along with all records from their stay at the on-call clinic). 

The transportation of animals to and from the clinics will be the responsibility of the owner.  Transport of animals will be at the discretion of the treating clinic and subject to the animals' condition. In no circumstances will an animal be transported if they are not well enough to travel, or if doing so would worsen their condition.

How does payment work if you’re transferring between clinics?

You will pay the respective clinics individually for the care they’ve provided.  All costs will need to be finalised prior to leaving the respective clinics, including after-hours fees.

• For example:  If your animal is in hospital at your normal clinic and transferred to the on-call clinic or NQ Care for ongoing treatment over the weekend, you will pay your normal clinic for their service up until the weekend. You will then subsequently pay the on-call clinic for the weekend care.

Agreements are in place, and we will take great care to ensure owners are not being double-charged for treatments prior to, during or after transfer between clinics.

We thank you for your understanding in making rural veterinary practice a more sustainable career for veterinary staff and their families, as well as ensuring the longevity of after-hours services to the Charters Towers community.

On-call weekends:  October - December 2025

 *** Dates for on-call over Christmas / New Years TBA ***

Our dedicated team is always here for your pets

Our veterinary clinic provides modern, professional and affordable health care for your pets.  We aim to make your pet feel at ease in our clinic with a caring and gentle approach to treatment and consultations.  Our dedicated staff and leading veterinarians are all passionate about pets and avid animal lovers.

At Gold City Vets, you'll be fully supported with sound advice.  We know that helping our clients starts with providing a good understanding of health care issues and treatment options.  With good advice and professional recommendations, you'll be well-equipped to make the best ongoing health care decisions for your pet.

Our clinic is tooled up with examination rooms, diagnostic equipment and pharmacy so we can provide on-the-spot assistance for nearly all pet health and medical needs. 

Take a moment to meet our team and our own pets.  We look forward to seeing you and your pet at your next scheduled visit!

A big part of our local community

Gold City Vets has been an integral part of our local community since 2016.  In that time, we’ve helped thousands pets from cats, dogs and others like guinea pigs and birds.  We give back to the community by sponsoring local sports teams and events, and are part of the Charters Towers Chamber of Commerce.  We've supported students from university, Tafe and schools for work experience, giving them an insight to the veterinary industry.  

Being so strongly integrated with our local community is important to us and our clients.  Our customers know by experience that our staff can be relied upon to provide sound advice and treatment options and that clients are treated with compassion and empathy.